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How can we help you today?

Your Account

  • Do I need to renew my subscription?
    It's important to renew your Ditto Music subscription each year.  If you do not have an active Ditto Music subscription you will not be able to wit...
  • How do I change my password?
    You can change your password by heading to the account dropdown menu in the top right corner of your dashboard. Click ‘Change Password’ and follow the instr...
  • What if I forgot my password?
    If you forget your password and need to change it, just click the 'Forgot your password?' link on our Login Page. You will then be emailed wi...
  • How do I see my transaction history?
    You can view your order history by heading to the ‘My Profile’ dropdown menu in the top right corner of your dashboard and clicking Order History.  You ...
  • What currency will my transactions be displayed in?
    If you are based in the UK, USA, EU or Australia, your local currency will be displayed for transactions. If you are based elsewhere in the world, your stan...
  • When will I get a response from my support query?
    We try to respond to all queries within 24 - 48 hours, or sooner if possible.
  • When is my renewal date?
    You can find your renewal date by selecting ‘Account Overview’ from the dropdown menu in the top right corner of your dashboard.  Your renewal date is l...
  • Why has my account been suspended?
    We will only suspend or ban an account if we have no other option. The most common reason for account suspension is abnormal streaming activity. When ab...