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How can we help you today?

Your Account

  • Do I need to renew my subscription?
    Your releases are at risk of being taken down if you do not keep up with your subscription payment. However due to the amount of releases we have, the releas...
  • How do I change my password?
    From the My Account section of your dashboard, you can change your password by clicking the ‘Change Password’ link.
  • What if I forgot my password?
    If you forget your password and need to change it, just select the ‘forgot password’ checkbox on the login page. You will then be emailed with a link to res...
  • How do I see my transaction history?
    From the My Account dropdown menu on your dashboard, you can view your payout history via the ‘Payout’ link, or your order history by clicking ‘Orders Histo...
  • What currency will my transactions be displayed in?
    If you are based in the UK, USA, EU or Australia, your local currency will be displayed for transactions. If you are based elsewhere in the world, your stan...
  • When will I get a response from my support query?
    We try to respond to all queries within 24 - 48 hours, or sooner if possible.
  • When is my renewal date?
    You can find your renewal date by heading to 'My Account' in your dashboard. Your renewal date is listed in the 'My Plan' section of &#x...